📚 Where can I find help using the platform?
Holly has a built-in help center accessible at help.hollygov.com and through the question mark icon in the platform. You can also reach out directly to the Holly team through the chat support feature or email the team at [email protected].
🔑 How do I reset my password?
To reset your password:
Click the account icon in the top right corner of Holly (it has a letter in the middle of a circle)
Select Settings
Enter your current password and your desired new password.
If you're having trouble accessing your account, contact [email protected].
👥 How do I add team members to Holly?
To add colleagues to your Holly instance, contact the Holly team at [email protected]. Let them know who needs access, and they'll get your team members set up.
🔍 How do I search for a job classification in my jurisdiction?
Use the search bar above the main class specs table on the main page of the app to find job classifications. As you type, you'll see matching results. The Holly platform uses enhanced search to help you find what you need, even if you make typos or don't know the exact name of the class spec you're looking for.
Tips for better searches:
Try different variations of the job title (e.g., "Accountant" vs "Accounting Technician")
Use broader terms if you're not finding what you need
Job classifications may be titled differently across jurisdictions
To learn more about using enhanced search in Holly, see this article.
📝 How do I create a new job description?
To create a new job specification in Holly:
Navigate to the main class specs table on the main page of the app
Click the "Create New" button and select from "Build with AI" or "Start from scratch"
Fill in the job details, duties, qualifications, and other required fields
Save your draft or submit for review
You can save drafts and return to edit them before finalizing.
🗑️ Can I delete job specifications?
New drafts you created: Yes, you can delete draft specifications that haven't been finalized. This will completely remove the spec from Holly.
Imported specifications: No, you cannot delete job specifications that have been imported into Holly. However, you can archive them to remove them from your active view while preserving the record.
🔄 How often is data refreshed?
Holly refreshes salary and job description data quarterly, pulling in the latest class specs and salary data from all your peer comparators.
🎯 How are comparator jurisdictions determined?
Comparators are determined by the administrator on your classification and compensation team in your Holly instance, typically in line with your jurisdiction's classification policy.
If you have questions about which jurisdictions are included as comparators, contact your team lead on the Holly deployment or reach out to the Holly team for more information.
🔍 What if a suggested match isn't actually a good comparison for my spec?
If a suggested match isn't a good comparison, you have a few options:
Toggle the individual comparison off. This leaves the comparison information in your table as a record to show that you considered the comparison, and you can also add a note to share more information about why it's not a good match.
Remove the comparison from your table - the remove comparison button can be found by clicking the drop-down button to the left side of the row for the spec comparison. This does NOT remove the comparator from Holly's data - it simply removes the comparator from the table.
This ensures you maintain your professional expertise and judgment in the benchmarking process.
❓ Why isn't a position I'm looking for showing up in comparisons?
There are a few possible reasons:
The similarity score is below 70% (the default threshold)
The position may be titled or described very differently in other jurisdictions, causing it to not surface in the initial matching process
You can manually add the position using the "Add Comparison" feature. If you consistently find positions that should match but don't, let your Holly team know so they can refine the matching algorithm.
✏️ Can I edit salary data in Holly?
Currently, you cannot edit salary data directly in Holly. The Holly team is working on this feature.
If you notice salary data that needs to be corrected, please email the Holly team at [email protected] with the details, and they'll assist you.
🔄 How does track changes work in Holly?
Holly's track changes system shows modifications made to job specifications from the last published version. You can toggle track changes on/off to view documents with or without markup.
🌐 Where does Holly get its data?
Holly collects publicly available information from:
Government job posting websites (like NeoGov/GovernmentJobs.com)
Official county salary schedules
Published job classifications
Public HR documents
💡 How can I request a new feature?
You can request features through:
The in-platform support chat
Direct communication with your Holly team
Email [email protected].
Holly actively incorporates customer feedback into the product roadmap.
🔧 Troubleshooting
🐌 The platform is running slowly or not loading
Try these steps:
Refresh your browser
Clear your browser cache
Try a different browser
Check your internet connection
Contact Holly support if issues persist
⏸️ The generation is stalled out at 95%
If you see a generation process stuck at 95%, simply refresh your browser. This will restart the generation process and typically resolves the issue.
⚠️ The data doesn't look right
If you notice data that seems incorrect:
Check when it was last refreshed
Consider whether the source data might actually be different than expected
Report specific issues to Holly so they can investigate
Use the manual refresh option if available
Still have questions?
Contact your Holly team or visit help.hollygov.com for more information. The Holly team is committed to making the platform work for your specific needs and welcomes your feedback.